Surveying is a valuable tool for measuring client satisfaction, client engagement and client attitudes. It aids in identifying service gaps, brand awareness, and business opportunities.
Satisfaction surveys
Distributing a satisfaction survey will help your business answer the following questions:
- What are our clients’ perceptions of us and all aspects of our business?
- Are we servicing them according to their needs and expectations?
- Where do we fall short and where do we excel?
- What suggestions do they have for us?
Engagement and materiality surveys
Engagement and materiality surveys are valuable for measuring the interests, opinions and attitudes of your target audience. Whether you need a materiality survey for GRI reporting or a stakeholder values survey, this style of survey can help your business answer the following questions:
- What is our customer’s level of awareness of our business, product, or services?
- What’s important, and conversely not important, to our customers (and other stakeholders) in how we conduct our business?
- Are our employees feeling valued and are they aligned with our business strategy and corporate culture?
What are our stakeholders’ attitudes about the business climate in which we operate? Are we aligned with their attitudes and expectations?
Sustainability surveys
How green are your tenants? What gaps and opportunities exist within their business that can lead them to achieving a more environmentally sustainable, healthier workplace?
Your tenants’ design and equipment choices and their workplace habits can have a direct effect on the energy, water and waste costs of your building.
Our proprietary Green Office Tool™ (GOT) provides a comprehensive synopsis of your tenants’ workplace sustainability practices. Using the GOT, your tenants also receive their own score-card and specific, targeted recommendations to evolve them into a greener business.
For more information on its value and functionality, check out our Green Office Tool brochure.
Our Green Office Tool won a BOMA National Award for Innovation!
“The Green Office Tool Has Provided Us With Really Valuable Insights Into Our Tenant’s Sustainability Practices. We Were Able To Select Several Action Items From The Results That We Can Now Assist Our Tenants With.
The Greener They Become; The Greener Our Buildings Become.”
“This Is Awesome; I Especially Liked The Secondary Evaluation Charts.”